For any questions, please contact our Customer Service team:
Email: jp@hilcovisionoutdoor.com
Phone 1800 217 651
Monday – Friday during normal business hours
The key to finding that perfect pair of Fitovers is first ensuring you’ve got the perfect fit to accommodate your prescription glasses. Lucky for you we’ve built two helpful resources to ensure your next pair of Fitovers offer you the perfect balance between style, performance, and fit. Head over to our What’s My Size page for more details.
Shipping is always FREE.
Estimated arrival is 3-4 business days after purchase.
Purchases made on Fitovers sunglasses can be returned within 30-days from the date of purchase. The item must be shipped back in their original packaging in new and sellable condition to receive a full refund. An RN (Receiving Number) is required for all returns – obtained by emailing our Customer Service team at jp@hilcovisionoutdoor.com or phone 1800 217 651, Monday through Friday during business hours.
Mail returns to:
Jonathan Paul Eyewear – Customer Service Returns
4 Stuart Road – Richmond, SA 5033
Refunds will be in the same form of payment and make take anywhere from 7-10 business days from the date the item was received.
In order to receive a refund, items purchased from our website must be returned within 30-days from the date of purchase. For a full refund, we must receive the item in its original packaging and it must be in new and sellable condition.
Refunds will be in the same form of payment and make take anywhere from 7-10 business days from the date the item was received.
Please contact our Customer Service team via email at jp@hilcovisionoutdoor.com or phone 1800 217 651, Monday through Friday during business hours.
An order begins processing immediately after it is submitted. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.
To attempt to cancel your order during processing, please call 1800 217 651, Monday through Friday, during business hours.
If you have changed your mind about the order and it is too late to cancel because the item has already shipped, then you can return any unwanted items in accordance with the seller’s returns policy.
Clean your lenses with a specifically designed lens cleaning solution or with fresh water. Dry the glasses including lenses completely with a soft cotton or microfiber cloth. Never wipe or dry your lenses with paper products (napkins, facial tissue or paper towels). When wearing glasses near saltwater, rinse the lenses with fresh water before cleaning, as saltwater is highly abrasive. Avoid cleaning your lenses with chemicals containing ammonia, bleach, etc.
You can register your warranty by following the link to fitovers.com/register-your-warranty/
If you believe your Fitovers sunglasses are defective, please contact our Warranty Department via phone at 1800 217 651, Monday through Friday to set up a claim and send back your frames:
You can also send the product to the address below along with:
Mail to:
Jonathan Paul Eyewear
Attn: Customer Service Warranties
4 Stuart Road Richmond, SA 5033
All sunglasses have a 1-year limited warranty for manufacturing-defect 1 year from the original date of purchase. Jonathan Paul Eyewear will gladly replace or repair, any product with a manufactures’ defects. Scratched lenses, neglect, misuse, accidental breakage or normal wear and tear is not covered under the manufacturer’s warranty. The Manufacturer’s Warranty does not include shipping costs. The warranty includes defects in material and workmanship. Any claim must be made within 1 year of the original purchase date.
For a warranty assessment, send the product, copy of the original receipt and a short description of the defect to Jonathan Paul Eyewear 575 West Street Mansfield, MA 02048. For frames covered under warranty that have been discontinued, we will replace with the most equivalent model. This warranty only applies to frames.
For items not covered under warranty, Jonathan Paul Eyewear does offer a replacement service for items. You may register your warranty online or mail in your warranty card to your regional Jonathan Paul Eyewear headquarters (for information on our regional office locations, please visit the Contact US page). Manufacturing faults do not include issues arising from general use or neglect. A warranty assessment takes into account the frame’s age and damage from neglect or general use.
Scratched Lenses Not Included
The limited warranty does not include scratched lenses. Some wear of the lenses should be expected during the life of the sunglasses.
The Limited Manufacturer’s Warranty does not affect any statutory rights. This warranty is in lieu of all other express warranties and of all other liabilities and obligations on the part of Jonathan Paul Eyewear except implied warranties, including the merchantability, and limited in duration to 1 year from the original purchase date. Any claims for breach of this warranty must be started within 1 year from the time the defect occurs or should have been discovered. Jonathan Paul Eyewear expressly denies the rights of any person to incur or assume for it any other liability or obligation in connection with the sale of these sunglasses.
WARNING: SUNGLASSES ARE IMPACT-RESISTANT IN ACCORDANCE WITH FDA REGULATIONS; HOWEVER, THESE SUNGLASSES ARE NOT SHATTERPROOF OR BREAK-PROOF AND DO NOT PROVIDE AN UNBREAKABLE SHIELD AGAINST EYE INJURY.
1. All fitover sunglass temples/arms should be adjustable.
FALSE. Adjustable temples require constant adjustment, need to be bent around a person’s ears, and rest on top of the optical frame temples. Not only does this cause discomfort from binding on the optical frame temple, but also pushes the ears outward. Jonathan Paul® has developed a “scout fit” temple which is the best option because Jonathan Paul “Scout Fit” temple arms go straight back and around the back of the head; they don’t interfere with your prescription eyewear frames at all. Contrary to some competitors claims, adjustable temples need to be constantly reshaped or adjusted and become a constant inconvenience to the customer.
2. There are no optical grade fitovers that are trendy or fashionable.
FALSE. Some manufacturers of fitover sunglasses claim their products are “optical grade”, but unfortunately this doesn’t always hold true. Most suppliers use what’s called TAC Polarized lens material. This material is used in the majority of sunglasses at price points between $10 to $50. The material is manufactured in flat sheets, cut and and heated to bend the material into a concave form. During this process, the optical/prismatic properties become unstable, hence less clarity and more chance of distortion and loss of visual acuity. In contrast, Jonathan Paul® Fitovers set THE market benchmark in Superior Optical Grade fitovers, by offering a casted impact-resistant Polarized Polycarbonate lens, meaning the lenses are molded perfectly to ensure maximum optical clarity with no distortions. In addition to the Superior Optical Grade lenses, Jonathan Paul also offers styles that complement the latest trending eyewear shapes such as cat eye, wayfarer, and aviator…and they are available in an array of beautiful colors. The JP Collections includes over 150 unique styles of hand-painted frames that sport lightweight, flexible TR-90 plastic frames in 44 colors. Why wear something that is purely functional and unattractive, when you can wear fitover sunglasses that encompasses both fashion and function? You can find fashion and function at Jonathan Paul® Fitovers.
3. Other fitover sunglass companies offer over 200 unique styles to choose from.
FALSE. While other fitover sunglass companies may offer many combinations of frame and lens color options, they usually are calculating this from less than 12 different designs by combining lens colors with basic frame color options within their handful of size styles. These fitover companies offer between 6 and 12 different styles, that are styled like low vision or cataract glasses. On the other hand, Jonathan Paul® has the largest offering of fitover sunglass styles, with 25 unique style options all containing at least 3-6 different frame color options and 2-4 lens color options. This creates over 150 unique fitover sunglass options, in sizes XS to XL and everything in between.
4. Fitover sunglasses with temples that go straight back without curving down provide more comfort than traditional or adjustable temples.
TRUE. Jonathan Paul® Fitovers are designed with JP Scout Fit Temples meaning that the arms or temples go straight back without curving down and therefore do not interfere with your prescription eyewear frames at all. Adjustable temples can only be worn when the temples are shaped in a curved down position, however this means that the fitover temple must make contact with the prescription glasses underneath. In addition to causing friction and pain, they need to be reshaped or adjusted so often that it can become a constant inconvenience to the customer. This can cause people to end up with ill-fitting sunglasses and a lot of pain from friction on their eyeglass temples. We only offer non-adjustable scout fit temples because they help consumers avoid contact between the fitovers and their glasses and it keeps our selection true to size, as proper fitting fitover sunglasses should stay snug on your head without adjusting the temples.
While wearing sunglasses is more of a comfort issue for people who already have Glaucoma, it is a preventative measure for eye diseases like Cataracts and Macular Degeneration.
If you suffer from any of these issues, wearing sunglasses may help you find comfort, prevent acceleration of conditions, or both. Here are some ways Jonathan Paul Eyewear™ can benefit you:
Jonathan Paul® Fitovers Eyewear has you covered from all angles. Since their frames are full coverage, wrap around design, with or without side lenses, you don’t have to worry about sunshine blinding you from above or the sides. Fitovers can be worn with or without prescription glasses and are unisex.